Contact

Have a question or comment? We look forward to hearing from you.

To contact us, please email: dominic@kilowatt.ie

Please also attach your smart meter data if you have a question or issue that it may be relevant to. In that case, delete the MPRN from the spreadsheet before attaching it to the email, and rename the file to something generic (the file name can contain the MPRN as well).

If you have a complaint

If the service you received from us hasn't met the standard you expect, or you've found another issue with the site, you can make a complaint as follows:

First Point of Contact: Email dominic@kilowatt.ie. Please mention the page or tariff concerned (if applicable), and provide a short description of the problem. We aim to acknowledge your complaint within 5 working days and to give you a full response within 20 working days. You do not need to send us your smart meter data to raise a data-accuracy complaint; if you choose to include it anyway, please delete the MPRN from the spreadsheet first and rename the file.

Escalation: If you are not satisfied with that response, you can escalate the issue to Séamus Gallagher (seamus@kilowatt.ie), who will look at your complaint independently.

(A separate, data-protection-specific complaint to the Data Protection Commission (Ireland) is described in our Privacy Policy.)